About the Role
The Client Success Manager (CSM) will support customers on the journey from sales prospect to active users of Connect’s products. The CSM’s primary focus is the development of long-term, positive client relationships. CSMs will build client loyalty by ensuring that users of our product are satisfied with the services they receive, and results generated by Connect products.
Requirements
Responsibilities & Duties
Own Client relationship after contract execution
Direct and manage the on-boarding process
Manage all reporting, including but not limited to obtaining client data, building out accurate monthly and periodic reports, sharing results with client, identifying, and implementing campaign changes as required
Manage client's portfolio & grow product adoption & expansion with client
Participate in the product demo process with client as required
Organize and manage regular business reviews with the client
Resolve client requests and complaints
Qualifications
Experienced sales representative or customer service representative
College graduate or equivalent combination of alternate degree & experience
Personable & transparent
Self-driven and proactive on the job
Active participant in company growth by advocating new ideas
Outstanding communication & interpersonal skills
Very organized, detail-oriented, & able to multitask
Able to embrace change in a fluid, start-up environment
Ability to learn new software (CRM Platforms & reporting)
Flexible Schedule: Able to work 8-5 EST Monday-Friday