Client Success Manager (CSM)

Louisville, KY or Remote

Job Type

Part - Time / Full - Time

About the Role

The Client Success Manager (CSM) will support customers on the journey from sales prospect to active users of Connect’s products.  The CSM’s primary focus is the development of long-term, positive client relationships.  CSMs will build client loyalty by ensuring that users of our product are satisfied with the services they receive, and results generated by Connect products. 

Requirements

Responsibilities & Duties

Own Client relationship after contract execution 

Direct and manage the on-boarding process

Manage all reporting, including but not limited to obtaining client data, building out accurate monthly and periodic reports, sharing results with client, identifying, and implementing campaign changes as required

Manage client's portfolio & grow product adoption & expansion with client

Participate in the product demo process with client as required

Organize and manage regular business reviews with the client

Resolve client requests and complaints

Qualifications

Experienced sales representative or customer service representative

College graduate or equivalent combination of alternate degree & experience 

Personable & transparent

Self-driven and proactive on the job

Active participant in company growth by advocating new ideas

Outstanding communication & interpersonal skills 

Very organized, detail-oriented, & able to multitask

Able to embrace change in a fluid, start-up environment

Ability to learn new software (CRM Platforms & reporting)

Flexible Schedule: Able to work 8-5 EST Monday-Friday